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Interested in becoming a Critical Care Communications Specialists?

The Certified Flight Coordinator is the first contact and plays an integral role in the patient transport process. The role of the Communicator is a challenging, yet rewarding position.

What will I be doing?

  • Respond promptly and efficiently to requests for service (air and/or ground).

  • Coordinate communications between transport teams, faculty physicians, referring and receiving hospitals.

  • Mapping knowledge including proficiency in direction, GPS location, distance and heading, and ability to understand and disseminate directional information.

  • Demonstrate competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing or ambulance).

  • Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio or other appropriate communications methods.

  • Maintains a professional and neat appearance while working and representing a Professional Organization; either hospital or community based.

  • Demonstrate proficiency of operation in all methods of communications including telephone, radio and e-mail.

  • Demonstrates the ability to establish positive relationships with medical and EMS personnel regardless of circumstances or environment.

  • Ensures confidentiality of patient information at all times in regards to privacy and HIPAA laws.

  • Utilizes appropriate safety channels to report safety concerns, and uses tools available to enhance a safe work environment.

  • Collects and promptly processes request information including demographics, medical necessity, and other necessary information.

  • Obtain and document pertinent data on a Computer Aide Dispatch System in a timely manner.

  • Contribute to safety through landing zone verification, following proper communication procedures and flight following.

  • Document unusual operational instances per organizations policy in a calm and collected manner.

What training, certification, or experience will I need?

Many organizations prefer experience EMT, Paramedic, EMS Dispatcher, or Aviation experience to be considered for a position.

Since the Communications Center is a radically diverse environment, you must be able to multi-task and have the ability to work productively and effectively within a complex environment. You should be able to adapt and handle multiple/changing priorities while operating the phone, computer and radio.

Type at least 35 words per minute.

What will the working environment be like?

Communications Centers are operating 24 hours a day, 7 days a week, including days, nights, weekends and holidays. In most Communications Centers your assigned shifts days and times are dependant on your seniority status.

The Communications Center is an office type environment with desks or consoles. Thanks to innovation in ergonomics, there are several companies that offer a variety of options for consoles such as height adjustment so you can sit or stand at the console.


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